Privacy policy

PRIVACY POLICY FOR ISO-DOG.COM

1. General
This privacy policy informs you about how your data is processed when you visit this website, make a purchase in our online shop, or carry out any other action offered on this website (e.g. subscribing to the newsletter).
We reserve the right to amend this privacy policy from time to time to ensure it remains in line with current legal and practical requirements. Please check the privacy policy regularly when visiting our website.
Our website may also contain links to third-party websites. If you follow a link to one of these websites, please note that these websites have their own privacy policies and that we accept no responsibility or liability for these policies.
Please note that we have further, specific privacy statements should you contact us by other means:
- granovit.ch

2. Legal basis for data processing
Your data is processed in accordance with the Swiss Data Protection Act.
Where we process data on the basis of your consent, we will inform you separately in each case, specifying the relevant purposes. You may withdraw your consent at any time with effect for the future. You may withdraw your consent by contacting us in writing. You will find the contact details in section 3.

3. Data controller, including contact details
The data controller responsible for the data processing described in this privacy policy is:
GRANOVIT AG
Rinaustrasse 380
CH – 4303 Kaiseraugst
You can contact us regarding your data protection concerns and the exercise of your rights in accordance with section 10 as follows:
online@granovit.ch

4. Data processed
Data collected automatically
When you visit our website, data is automatically sent from your browser to our website’s servers. 
This data is collected automatically and includes, in particular:

- IP address
- Date of access
- Time of access
- Duration of access
- Country from which access is made
- Browser type
- Referrer URL
- Computer operating system

We also use cookies and similar technologies on our website to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you are using when you visit our website.
In addition to cookies that are only used during a session and deleted after you have visited the website (“session cookies”), cookies can also be used to store user settings and other information over a certain period of time (“persistent cookies”). You can configure your browser to reject cookies, store them only for a session, or delete them early. Most browsers are set by default to accept cookies. If you block cookies, certain features may no longer work.
You can configure your cookie settings via the cookie banner.
Further information can be found under the specific data processing sections.
Data you provide to us
When you contact us
We collect and process the data you voluntarily provide to us when you contact us, e.g. via an online form, via our contact email address or by telephone, including the metadata of the communication.
When you shop in our online shop
When you purchase products in our online shop, the following data is processed:

- First name
- Surname
- Address
- Email address
- Telephone number
- Payment details
- [possibly others]

Depending on the product, additional data may be processed that is necessary for us to provide our services.
If you become a partner under our affiliate programme
If you become a partner under our partner programme, the following data will be processed:

- First name
- Surname
- Address
- Email address
- Telephone number
- Payment details
- Information you provide to us in connection with supporting documents to be submitted, such as an extract from the commercial register, social security confirmation or other certificates.
- [possibly others]

We obtain data – to the extent permitted by law – from publicly available sources, public authorities or other third parties (e.g. social media, credit card companies, web analytics services, etc.).

5. Purposes of processing
Automatically collected data
We process automatically collected data for the following purposes:

- Provision and operation of the website and online shop
- Offering and further development of our services and products
- Audience measurement and marketing
- Optimisation of business relationships and product optimisation
- Security measures.

Further information can be found under the specific data processing sections.
Data you provide to us
When you contact us
We process the data you provide to us for the following purposes:

- Responding to contact enquiries
- Communicating with you
- Carrying out pre-contractual measures in response to your enquiry or, if you are already a customer of ours
- Provision of services by us
- Marketing and relationship management
- Compliance with legal or regulatory requirements
- Asserting legal claims and defending against legal disputes and regulatory proceedings
- The purchase and sale of business units or parts thereof, other corporate transactions and the associated transfer of personal data, as well as measures for business management and compliance with legal and regulatory obligations.

When you shop in our online shop
When you shop in our online shop, we process your data for the following purposes:

- Processing of the contract
- Promotion of other products [that may be of interest to you]
- Compliance with legal or regulatory requirements
- Assertion of legal claims and defence in connection with legal disputes and regulatory proceedings
- Purchase and sale of business units or parts thereof, other corporate transactions and the associated transfer of personal data, as well as measures for business management and compliance with legal and regulatory obligations.

If you become a partner under our partner programme
If you become a partner under our partner programme, we process your data for the following purposes:

- Contractual administration of the partner programme
- Advertising for other products [that may be of interest to you]
- Compliance with legal or regulatory requirements
- Assertion of legal claims and defence in connection with legal disputes and regulatory proceedings
- The purchase and sale of business units or parts thereof, other corporate transactions and the associated transfer of personal data, as well as measures for business management and compliance with legal and regulatory obligations.

6. Disclosure of data to third parties
For the purposes set out in section 5, we also transfer your data to service providers such as IT providers, logistics companies, payment providers, our distributor, or providers of the tools listed below.
In addition, we also transfer data to public authorities where we are legally obliged to do so.

7. Data transfer abroad
In connection with the transfer of data to third parties, it is possible that your data may be processed outside Switzerland. If the legal data protection standards in the relevant recipient country do not correspond to the level of data protection in Switzerland, we shall ensure, through appropriate measures, that a transfer may take place, e.g. by concluding the European Union’s Standard Contractual Clauses or that another legally prescribed option exists, e.g. by fulfilling a contractual obligation on your behalf or by you granting us your consent.

8. Duration of data processing
In principle, data is deleted as soon as the purpose has been fulfilled and there are no longer any statutory retention obligations.

9. Data security
We have implemented technical and organisational measures, which are regularly reviewed and updated in line with technological advancements, to protect your data against loss, unauthorised access, misuse or alteration.
However, due to the nature of the internet, it is possible that data may be unlawfully disclosed to third parties during communication over the internet. This is, however, beyond our control and we have no technical influence over it. We therefore recommend that you protect the data you provide against misuse by taking appropriate measures. In particular, use strong passwords and do not disclose them to third parties.

10. Your rights
As a data subject, you have the following rights in relation to the processing of your data under data protection law:

- Right to be informed about what data we store about you and how we process it
- Right to rectification of your data
- Right to erasure or restriction of your data
- Right to object to data processing
- Right to data portability, i.e. the right to request the provision of certain data in a commonly used format or its transfer to another controller.
- Right to lodge a complaint with a supervisory authority

You can find the contact details of the Federal Data Protection and Information Commissioner here:
https://www.edoeb.admin.ch/edoeb/de/home/deredoeb/kontakt.html.
If you have any questions regarding data protection, please send an email to online@granovit.ch.

11. Specific data processing activities
11.1 Provision and use of the website
When you visit our website, the following data is collected:

- IP address
- Date of access
- Time of access
- Duration of access
- Country from which access is made
- Browser type
- Referrer URL
- Browser type used
- Computer’s operating system
- Name of the internet service provider
- Referring and exit pages

For the hosting of our website and the display of its content, including the shop functions, we use the system provided by Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”).
Please note that Shopify, as the provider, has access to the stored data. The data is processed in part for purposes that go beyond those set out in our privacy policy. The data is also processed abroad. Detailed information can be found here: https://www.shopify.com/ch/legal/datenschutz

11.2 Cookies
This website uses cookies. Cookies are small pieces of data that are stored in the website visitor’s browser. Cookies are used to ensure the security of this website, to measure system performance and to provide an optimal user experience. Cookies enable us to track your movements and actions on this website.
You can configure cookies on your device via the cookie banner and in your browser settings. Please note that if you disable cookies completely, you may no longer be able to use all the features of this website.

11.3 Analytics services
We use third-party services to analyse browsing behaviour. We use these analytics services to measure and evaluate website usage. or have them measured and evaluated. To this end, the third-party providers may also use persistent cookies or similar technologies. The third-party provider may track your use of our website, combine this information with data from other websites you have visited and which are also tracked by the third-party provider, and use these insights for its own purposes (e.g. to manage advertising).

We currently use Google Analytics as our analytics tool. 
Google Analytics is a web analytics service provided by the US-based company Google LLC. For users who are habitually resident in the European Economic Area and Switzerland, Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, is responsible for processing the data. Google Analytics uses cookies to enable an analysis of your use of the website. We use Google Analytics to continuously improve our website and optimise your user experience. The information generated by the cookies is stored on Google’s servers worldwide. Google is a company certified under the Swiss-U.S. Privacy Shield Framework and the EU-U.S. Privacy Shield Framework, whereby the company has committed to complying with Swiss and European data protection regulations. [If IP anonymisation is enabled, which is recommended] Google Analytics is only used for this website with IP anonymisation enabled. This means that users’ IP addresses are truncated and only in exceptional cases is the full IP address transmitted to a Google server in the USA.
User-related data is automatically deleted after 26 months.
User-related data is automatically deleted after 26 months.
Further information on the privacy policy of Google Ireland Limited can be found here: 
https://policies.google.com/privacy?hl=de
You can prevent cookies from being stored by adjusting the settings in your browser software or via the cookie banner. You can also prevent the collection of data generated by the cookie and relating to your use of the online service by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available via the following link: 
https://tools.google.com/dlpage/gaoptout.

11.4 Integration of third-party elements on the website
Our website incorporates content from various third-party providers. In such cases, a connection to the third-party provider’s servers may be established automatically. In doing so, personal data relating to your visit to the website, in particular your IP address, is transmitted to this third-party provider. 
Information regarding the purpose and scope of data processing by such third-party providers, as well as your rights and settings options in this regard, can be obtained from the relevant third-party providers.

11.4.1 UpPromote Affiliate
For our affiliate programme, we use UpPromote: an affiliate marketing system provided by Secomapp, a company based in Hanoi, Vietnam. 
Please note that Secomapp, as the provider, has access to the stored data. Some of the data is processed for purposes that go beyond those set out in our privacy policy. The data is also processed abroad. You can find detailed information here: https://docs.uppromote.com/privacy-policy/privacy-policy

11.4.2 Recharge Subscriptions
We use the Recharge Subscriptions app from Recharge Inc., a company based in Santa Monica, USA, for the customer portal in our online shop. 
Please note that Recharge, as the provider, has access to the stored data. The data is processed for purposes that may extend beyond those set out in our privacy policy. The data is also processed abroad.
You can find detailed information here: http://getrecharge.com/privacy-policy/

11.4.3 Brevo PushOwl
We use Brevo PushOwl from Brevo CRM Solutions Private Limited, a company based in Bengaluru, India, to enhance our email marketing in our online shop.
Please note that Brevo CRM Solutions Private Limited, as the provider, has access to the stored data. 
The data is processed for purposes that may extend beyond those set out in our privacy policy. The data is also processed abroad.
You can find detailed information here: 
https://www.pushowl.com/privacy?utm_source=app_store&utm_medium=referral&utm_campaign=privacy-policy

11.4.4 Referral Candy
We use the Referral Candy referral app from Anafore Pte. Ltd., a company based in Singapore. Please note that Anafore Pte. Ltd., as the provider, has access to the stored data. The data is processed in part for purposes that go beyond those set out in our privacy policy. The data is also processed abroad.
Detailed information can be found here: https://www.referralcandy.com/privacy

11.5 Brevo newsletter tool 
The service provided by Brevo GmbH, Köpenicker Strasse 126, D-10179 Berlin, is used to send the newsletter.
To subscribe to the newsletter, you must provide your email address and your first and last name. Subscription takes place via a double opt-in procedure. You can unsubscribe at any time by clicking the unsubscribe link in any email or by sending a message to online@granovit.ch.
The emails are sent with graphics that allow for individual measurement, such as delivery, open and click rates. In addition, emails also contain links that enable personalised analysis. Such analyses are used to ensure the quality of the newsletter and to better cater to readers’ interests.
Detailed information and the privacy policy can be found here:
https://www.brevo.com/de/legal/privacypolicy/

11.6 Social media
We maintain an online presence on social media platforms to communicate with users active on those platforms and to provide information about our services and products.
You can access the relevant social media platforms via links on our website. Detailed information and the privacy policies of the respective platforms can be found as follows:

Facebook
Detailed information and the privacy policy can be found here:
https://www.facebook.com/policy.php

Instagram
Detailed information and the privacy policy can be found here:
https://privacycenter.instagram.com

TikTok
Detailed information and the privacy policy can be found here:
https://www.tiktok.com/legal/page/eea/privacy-policy/de

YouTube
Detailed information and the privacy policy can be found here:
https://www.youtube.com/intl/de_be/howyoutubeworks/privacy/ 

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If you have any questions regarding data protection, please send an email to online@granovit.ch